Content for Former Patients of New York United Hospital

FAQ for Former New York United Hospital patients

Who or what is Iron Mountain, and why do they have my records?
Your former medical facility is no longer in operations. In order to distribute medical records and radiology films to the former patients, New York United Hospital has approved an agreement with Iron Mountain to store and distribute them. Iron Mountain is a reputable and professional company that has been in the records storage and management business since 1951.

I have already sent a request, so do I need to fill out another for Iron Mountain?
Yes. Even though your original request will be processed, you will still need to sign a new release form and make payment arrangements prior to Iron Mountain releasing the record. Unfortunately at this time, we are unable to verify if we received a specific request. If you are concerned that we may not have your request on file, please fill out an Iron Mountain request and send it to the address on the form.

I received my file but it was not complete what should I do?
Please provide details with as much information as possible, and indicate which records/films you believe are missing (name, date of birth, medical facility where treatment was received, description of missing item(s)). We will investigate and call you as soon as possible.

Can you give me an idea of when I will hear from you?
Due to the volume of requests and records we are receiving, it may be several weeks before your record is copied. Once this is completed, our goal is to have your record ready for delivery within one week of ordering.

Why is it taking so long?
Each record needs to be manually input into Iron Mountain's record tracking system, as the former tracking system used by your medical facility no longer exists.

What are your hours of operation?
8:00 AM to 4:30 PM - Monday through Friday.

Will my copies be sent overnight?
No. We are using the United States Postal Service - First Class Mail.

Can I pick up my copies?
No, all records/films must be mailed.

Can you read something to me over the phone from my file?
No. According to federal and state regulations, the information in patient records is confidential and can only be released to the authorized recipient. As such, we cannot release records by reading information from the records.

Why do I have to pay if I submitted my form prior to Iron Mountain taking over?
Iron Mountain will be receiving all medical records and radiology films from New York United Hospital. Iron Mountain will fill all requests not yet processed as of the facilities' closings. The fees being charged for medical record copies by Iron Mountain are legislated by the state of New York. Your state regulates the fees that may be charged for the production of records in response to a request. The charges are associated with the retrieval, photocopying, logging and actual postage of each request. These fees are reviewed annually by the Legislature.

Will you accept cash?
We cannot accept cash. A money order or personal/certified check is acceptable.

What are the Legislated medical record copying rates?
The information provided below is the 2006 pricing structure. This is reviewed/revised annually by the New York Legislature.

Can I fax my form to you?
No. Unfortunately, we cannot accept faxed requests. An original signature on the request form is required on the authorization forms.

Can I request the file for my relative?
Yes, if you are the legally authorized representative of the patient as appointed by the Courts. A brief explanation of the situation is necessary along with a copy of any supporting legal documentation (i.e. Power of Attorney, Executor of Estate Papers, Death Certificate) must be submitted with the request for release of information.

Can I request a file for a non-relative of whom I am Legal Guardian?
Yes, as stated above. You must also provide a copy of supporting legal documentation and the request for release of information.

Can my doctor request my files?
No, only the patient can authorize Iron Mountain to release a copy of your medical records or radiology films. The patient must complete and submit both the request for the release of information and we will be happy to mail the medical record copies to your doctor at the address you indicate on the release of information form.

Can I request the medical records of my child?
Yes. As long as you are the parent or legal guardian of the child, and the child is not considered emancipated or over the age of 14 and received medical treatment for a mental health or drug abuse issue. If the child/minor is over the age of 14 and received medical treatment for a mental health or drug abuse issue, the child/minor must also sign the request for release of information.



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• Information for Former New York United Hospital patients – should be in a PDF

How to Request Your Medical Records or Radiology Films

Please complete the appropriate authorization form in its entirety. All incomplete requests will be returned to the requester, and will result in a delay of your request.

Return the completed form(s) (a prepayment request for medical records will be sent to you prior to the copies being released, New York Legislation regulates these fees. If you are requesting Radiology films, these fees are set at $9.75 retrieval/delivery fee for radiology films, which may be included in your request) to:

IronMountain
Attn: Customer Service

P.O. Box477

Route 9W
Port Ewen, NY 12466
(845)338-2993

• Authorization for Release of Information for Former New York United Hospital patients