Transform customers’ information experience

Solution Guides

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes.

29 April 20246 mins
Transform your information experience

Business challenge

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes. Your customers are looking to you to provide integrated solutions that help them access, manage, govern, and monetise both physical and digital information across silos. You need a way to quickly design, build, and deploy comprehensive, secure, and compliant content management solutions on a single platform.

Impact

Outdated, clunky tools delay solution development. Your customers expect solutions to their problems to be delivered quickly and with high quality. In addition, they want to be able to leverage the latest technologies, such as intelligent document processing (IDP) and generative AI (GenAI) to transform their customer journey and experience, but they struggle to incorporate these with legacy platforms. This impacts both customer satisfaction and your bottom line. Increasing the speed of deployment with modern, integrated solutions and tool sets gets your customers up and running faster and increases sales velocity.

Solutions that require integrating multiple vendors’ tools and platforms take longer to deploy and are more difficult to service and support. Dealing with separate vendors for digitisation, physical and digital content management and storage, IDP, and information governance is tedious, time-consuming, and error prone.

Most organisations are subject to multiple data security and privacy regulations, and noncompliance costs average more than $14 million.1 But solutions built using multiple vendors and platforms can make it complicated to meet the security and compliance obligations required by your customers.

More vendors mean more compliance and security assessments, audits, and certifications you need to complete and monitor.

The global DXP market is expected to exceed $27 billion by 2030, with a compound annual growth rate of 11.9%.

Industry factGrand View Research

What if you could

Leverage a unified, automated, and secure platform with templated design tools to build comprehensive solutions to help your customers access, manage, govern and monetise both physical and digital assets. It’s easy to quickly design, build, and implement solutions to meet unique requirements across multiple industries so you can help your customers:

  • Transition physical information to digital and continue to manage the digital information lifecycle.
  • Manage information consistently across channels via a single web-based portal.
  • Reduce compliance time, effort, and costs.

Provide a unified, digital experience

Contact Iron Mountain to learn how InSight DXP can help you quickly design, build, and deploy comprehensive, secure, and compliant information management solutions in a single platform.

1Association for Information and Image Management, The True Cost of Non-Compliance, June 2022.