CLIMB HIGHER™ - 70 years strong and we’re just getting started

To Our Valued Customers and Mountaineers,

I’m writing to you today to thank you for your loyalty and dedication to Iron Mountain over the past 70 years. As valued customers, you’ve entrusted us with your business’ most valuable assets, and as employees, you’ve served our customers and each other with admirable dedication and care. As we commemorate our 70th anniversary this year, I want to pay tribute to the employees and the partnership we have with our customers which truly defines the best of Iron Mountain.

In the spirit of celebration, let’s take a look back at our beginnings and a look ahead at the exciting opportunities we see to better serve our customers and make this an even more inspiring place to work.

Our beginnings: physical storage leadership

Fearing the Cold War could result in similar information destruction as World War II, Herman Knaust opened the first “vaults” inside a depleted mine he purchased in New York on August 24, 1951 – what he called his Iron Mountain. Beginning with no more than 30 customers from a handful of industries, Iron Mountain Atomic Storage Corporation formed and stored microfilms of bank ledgers, duplicate signature cards and the balances of 200,000 depositors. Soon, many companies recognised the need to protect their important records, so our leadership in physical storage began.

Fast forward 70 years, we serve more than 250,000 customers ranging from SMBs to 95% of the Fortune 1000 in 66 countries around the world. Today, Iron Mountain is the trusted partner companies rely on to protect, access, manage - and more and more to enhance the value of - billions of valued assets, including highly sensitive data, fine art and intellectual property. It is our DNA rooted in trust and service that continues to fuel everything we do.

The intersection of structured and unstructured data

To many, there’s a major difference between the value of structured and unstructured data. To us, both are relevant and valuable. We are in the business of extracting value from ALL of our customers' data - regardless of format or type. It's about helping our customers locate, manage and bring information to life in ways that are both secure as well as value added.

With trust as our legacy and insights as our future, we help our customers extract greater value from all forms of data over their lifecycle.

Our 24,000 Mountaineers worldwide have an innate desire to serve. That’s one thing that hasn’t changed over the past 70 years - the Spirit of our Mountaineers. This desire to serve and constantly put ourselves in our customers’ shoes, has allowed us to be the trusted partner of choice across many industries and geographies. From virtually every industry segment including healthcare and financial services and the arts, we are helping customers across six continents tackle their strategic initiatives.

New solutions for new challenges

Over the past 6 years, we’ve listened to you, our customers to understand your pains, challenges and what matters most to you. As a result, we’ve developed new technology-enabled products and solutions to address your biggest pain points, including workplace transformation, data and IT security, business process efficiency and accessibility, and sustainable products and solutions to support your social impact goals. These tailored solutions fall into 6 key areas:

• Content Service Platform with auto classification that allows you to access and apply governance rules to your information from anywhere, in a truly digital and secure way
• Secure Offline Storage to thwart ransomware attacks
• Secure IT Asset Disposition to handle IT assets through their lifecycle in a secure and environmentally friendly manner
• Fine Arts handling and storage
• Entertainment Services technology to unearth additional ways to appreciate and commercialise film and music assets
• Data Center services, which are 100% powered by renewable power

Living our values

As you know, our business was founded upon - and continues to be grounded on - being a trusted partner to our customers. It’s not just what we do for our customers that is important, but how we do it. We are a values-based organisation with an unwavering focus on the climate and diversity, equity and inclusion. We are not only committed to these environmental, social, and governance goals - internally and externally - because it’s the “right thing to do.” Rather, we are committed to living these values and delivering our services to our customers in this way, as it’s the only way to ensure they are both superior and long lasting.

As we reflect on our history, one thing is constant: Our commitment to our people and our customers. You've trusted us in the past to secure and maintain valuable assets, and you can continue to trust us in the future to provide valuable insights. Thank you for allowing us to be your Sherpa as we continue to CLIMB HIGHER™ together.

Yours sincerely,

Bill Meaney
President and CEO, Iron Mountain