The Total Economic Impact™ of Iron Mountain InSight

Iron Mountain InSight supports digital transformation at organisations across industries, including highly regulated ones such as financial services, healthcare, life sciences, and the public sector. The software-asa- service (SaaS) platform makes an organisation’s physical and digital content accessible and secure for faster searching, clearer understanding, and more effective leveraging of data. With InSight, organisations can realise benefits such as operational efficiency, revenue generation, and cost savings.

Iron Mountain commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realise by deploying InSight.¹ The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of InSight on their organisations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four representatives with experience using InSight. For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organisation that has 4,000 employees.

Interviewees noted that prior to using InSight, their organisations had large amounts of data in various forms. These were primarily digital and paper files, but their archives also included legacy formats such as microfilm, microfiche, tapes, disks, and CDs. Information management was siloed as organisations relied on disparate systems and manual methods, and they lacked a central solution that brought organisation and easy access. These environments resulted in employee inefficiencies, uncertain security standards, and vast data that was costly to retain yet underutilised.