Barking, havering and redbridge university hospitals NHS Trust

Industry

Public Sector

Challenge

Create a more effective model for managing patient information

Solution

Full records consolidation and offsite archiving solution, processing some 60,000 boxes of paper documents

Value

• Consolidated library of 2.1 million patient files
• Complemented digital initiatives, contributing towards a 30% cost saving
• Greater control and visibility of records with support for future improvements

Economies of scale with improved governance

Curing an archive-everything culture

Barking, Havering and Redbridge University Hospitals NHS Trust is a centre of excellence for neuro, stroke and maternity care. It also provides emergency and specialist services for a diverse community of 750,000 people from two large sites: Queen’s Hospital in Romford and King George Hospital in Ilford.

Like many healthcare providers, the Trust must constantly seek new efficiencies against a backdrop of financial constraints, skill gaps and the increasingly complex needs of an ageing population. Part of the challenge was to find a more effective way of managing paper records.

“Departments tended to make decisions locally, resulting in an archive-everything culture,” says Matthew Fleming, Head of Health Records for the Trust. “We had multiple storage companies, varying service levels, incomplete record inventories and no sense-checking of destruction dates. To improve governance and economies of scale we decided to move to a single preferred supplier.”

Speedy, hassle-free service

Following a rigorous procurement process, a proposal from Iron Mountain® was deemed to offer best value for money. To kick-start the consolidation of 2.1 million files, Iron Mountain ensured a hassle-free move by collecting all non-active patient records from previous storage suppliers.

Individual box contents were indexed and listed on the Iron Mountain Connect™ online portal within 24 hours of receipt, ensuring a failsafe electronic inventory and facilitating an efficient records-ordering process. Iron Mountain also provides a track-andtrace audit trail of retrieved documents.

“The Iron Mountain Connect training and support is better than anything we’ve had before,” says Matthew. “We used to have to email people and if they were away scramble around to locate records. Now, you simply search and add files to your basket and submit a request. It’s like online shopping.”

Iron Mountain will normally deliver records to the Trust within 24 hours, although this can accelerate to a two-hour turnaround if required.

Similarly, boxes and records collections are quickly arranged using the Iron Mountain Connect online portal. “The system makes it really easy to document a quality process describing how we manage information,” Matthew adds.