The Great Realignment: How financial institutions are rethinking payment processing

The landscape of payment operations is evolving. As financial institutions and businesses face growing pressures—from talent shortages to shifting industry investments and vendor consolidation—many are reevaluating their approach to outsourcing vs. in-house processing.

Enter intelligent business process management (iBPM) as an enabler to help identify your organization's best approach. By integrating iBPM-driven workflows into mailroom operations, financial institutions can unlock greater efficiency, reduce processing times, and streamline check handling.

In this exclusive American Banker webinar, experts from Iron Mountain and CheckAlt will explore how organizations can reimagine their payment operations to balance cost efficiency, operational resilience, and strategic growth.

Key discussion points will include:

• The outsourcing spectrum: fully outsourced, in-house, or hybrid—what's right for your organization?
• Why reconciliation, automation, and payment processing need a holistic approach, not just a transactional one.
• How the right technology investments can reduce friction, enhance compliance, and improve the end-customer experience.
• Real-world insights into how banks and businesses are adapting to industry shifts with smarter outsourcing models.

Watch this replay to learn how we break down the build, buy, or partner decision framework and discuss how financial institutions can leverage a "meet you where you are" approach to payment operations that maximizes efficiency while retaining strategic control.