InSight impact in government

Iron Mountain InSight is an information management and content services platform that supports digital transformation and modernization efforts at government organizations. The software-as-a-service (SaaS) platform makes an organization’s physical and digital content accessible on one central, secure system of record for faster searching, clearer understanding, and more effective leveraging of data. With InSight, government agencies and organizations can realize benefits such as employee efficiency, process automation, cost savings, and enhanced security.

Iron Mountain commissioned Forrester Consulting to interview four representatives and conduct a Total Economic Impact™ (TEI) study to better understand the benefits, costs, and risks associated with Iron Mountain InSight. 1 All interviewed decision-makers had experience using InSight. One of the interviewees was a CIO at a federal government agency. This abstract will focus on the use of Iron Mountain InSight in the government sector.

Key results for government agencies and organizations

The results of the investment for the interviewee’s agency include:

More efficient finding of documents and information. InSight enables employees to easily locate and access data. At the composite organization, InSight users take 40% less time to find and retrieve documents and information.

Improved cataloging and understanding of documents and information. With InSight, employees are able to catalog assets and understand their actual contents better and more easily. At the composite organization, InSight users experience a 55% efficiency lift related to cataloging and understanding documents and information.

Increased collaboration. InSight enhances collaboration and makes workflows simpler and more efficient. Due to this, InSight users at the composite organization each save an average of 30 minutes per week, resulting in thousands of employee hours saved annually organizationwide.

Better security and compliance processes. InSight enables compliance with rules and regulations and adds automation to the management of access permissions and the data retention schedule. The platform also enables employees to complete internal and external audit work more efficiently; at the composite organization, there is a 25% reduction in the time it takes to perform this work.

Reduced storage costs. Given the reduced storage costs with InSight, the composite organization realizes additional financial savings

Data is more actionable. Documentation at the composite organization that was maintained for compliance and largely neglected prior to using InSight becomes newly accessible and easier to understand. As a result, employees learn new insights and leverage more data.

Improved citizen experience. With InSight, employees at the composite organization have easy access to data pertaining to requests, and they are therefore able to provide faster and more accurate service