Iron Mountain InSight DXP

Govern, streamline and unlock information in a secure, intelligent content platform
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Transform data into intelligence and ignite productivity

Turn digital and physical information into a competitive advantage with Iron Mountain InSight® DXP. The scalable, modular AI-powered data platform governs information intelligently and compliantly, streamlines manual document and data processes, and unlocks actionable insights from unstructured data.

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Solution examples

Iron Mountain offers cross-industry and industry-specific solutions, including but not limited to:

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Iron Mountain Digital Human Resources solution

Empower HR efficiency with secure and streamlined management of your digital and physical documents
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Invoice Processing solution

Enhance your accounts payable operations with secure and automated invoice processing management

InSight DXP Capabilities

Empower intelligent decision-making for digital and physical information throughout its lifecycle. Strengthen the records and information management capabilities lacking in your existing environment via pre-built connectors, workflows, document types, metadata, retention rules, and AI prompts. The platform utilises the latest advances in AI, including generative and agentic AI, to enable rapid document understanding and intelligent decision-making from unstructured data. Specialised AI agents quickly deliver relevant information and insights —including generated documents and visuals—from natural language queries across all data, with easy sharing of insights and information directly with stakeholders.
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Intelligent Document Processing

Turn documents into actionable intelligence by adding context to unstructured data. Accelerate document-heavy processes with templated and customisable workflows. Combine AI speed and human oversight with human-in-the-loop.
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Content Management and Governance

View digital and physical content in a single pane of glass, through a secure, unified AI-powered data platform. Eliminate data chaos, enhance compliance, and remediate content with proactive, smart governance.
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AI

Agentic AI

Go beyond simple task automation and rapidly deploy tailored agentic workflows that orchestrate users and data sources. Automate complex, multi-step, document-intensive processes with AI agents, ensuring enterprise content is fully mobilised for strategic outcomes.
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Awards and recognition

Mass Leadership Council Award
Mass Technology Leadership Council award - Iron Mountain ranked #1 in Tech Top 50’s AI Implementation category
Iron Mountain being a finalist in the Shared Services and Outsourcing Network’s “Technology of the Year” Award!
Iron Mountain named runner-up for the Shared Services and Outsourcing Network’s “Technology of the Year” Award!
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InSight IDP named a Disruptor in the 2024 InfoSource Global Capture & IDP Vendor Matrix
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InSight IDP listed as a Fast Mover in Challenger group in GigaOm's Radar for Intelligent Document Processing report published in Q4 2024
BPS top 10 top 50 2025
Ranked #9 in Everest Group Business Process Services Global Top 50
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Iron Mountain was listed under Digital Experience Platform Provider Example in Gartner’s Power of Process, AI, & Data Orchestrators

Why choose Iron Mountain

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Improved efficiency and interoperability:

InSight customers spend 40% less time finding and retrieving information and a 55% improvement in cataloguing and understanding of documents.
Source: The Total Economic Impact™ Of Iron Mountain InSight, a commission study conducted by Forrester Consulting, September 2023

Unified physical & digital content management:

Get a unified view of your digital and physical information by managing it consistently in a centralised platform. Connect information across multiple sources through integrations across multiple sources through integrations with your key business processes and systems.
Source: Internal testing January 17, 2025 for InSight IDP accuracy rates

Innovative technology:

The platform utilises the latest advances in AI, including generative and agentic AI, to enable rapid document understanding and intelligent decision making from unstructured data. InSight IDP has a >97% extraction accuracy with human-in-the-loop.
Data First: The Critical Foundation for Your GenAI Launchpad
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Global scale and footprint:

We bring over 20 years of experience in document scanning in our highly secure, efficient and extensive digitisation network of 141 imaging sites across 45 countries, scanning 2.6 billion images annually.

Effective information governance:

Systematically apply retention and data privacy policies so you can manage and enforce obligations for relevant content. Minimise risk of data exposure by using AI technology to automatically detect and obscure personally identifiable information. Enhance data awareness and streamline business processes by running data discovery analyses with Information Governance services to eliminate redundant, obsolete, and trivial (ROT) data. InSight customers spend 25% less time on audits.
Source: The Total Economic Impact™ Of Iron Mountain InSight, a commission study conducted by Forrester Consulting, September 2023

Customer satisfaction:

Ranked #1 for customer satisfaction in the latest Management Top 250 ranking (January 2025) - Wall Street Journal
Iron Mountain customers
Iron Mountain InSight DXP’s generative AI integration with content management has the potential to provide us with enhanced visibility into our assets, allowing us to make quicker and easier business decisions
Nathan BoothProduct Manager, Amazon MGM Studios

As a trusted partner of Iron Mountain, we are excited about Iron Mountain InSight® DXP. The integration of intelligent document processing and AI-powered tools will empower our clients to transform their information management strategies. We look forward to collaborating with Iron Mountain to help our customers achieve their digital transformation goals.

Andrew CameronPwC, Partner for government sector, Technology, Data & Analytics
From 2024 to 2025, Iron Mountain has made great strides in the Capture and IDP market. Last year, its InSight IDP platform showed a strong framework and potential to impact the market. In 2025, Iron Mountain added proprietary machine learning to complement leading-edge partner technologies for document recognition.
Ralph GammonSenior Analyst at InfoSource
Iron Mountain’s ability to help its customers build models and secure data within Large Language Models (LLMs) with low-code tools can change the way organisations access and monetise documents, both digital and physical
Amy MachadoIDC, Senior Research Manager, Enterprise Content and Knowledge Management Strategies.

InSight DXP customers say their top three drivers of satisfaction today are:

  • 56%
    Better decision making through analysis of unstructured content
  • 52%
    Improved contextual access to documents and metadata in business applications
  • 48%
    Improved efficiency through automated document workflows
Source: Iron Mountain Customer Survey, August 2025

What’s standing in the way of digital transformation?

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you can’t easily access information. Disparate systems, legacy applications, and paper-based manual processes obstruct automation, obscure data-driven insights, reduce employee resources, and complicate compliance reporting.



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Digital transformation is daunting, but critical

  • 90%

    of organisations say it’s challenging to make data available in a consistent format

    IDG
  • 94%

    of annual compliance costs come from the labour-intensity of document and data management

    NBER
  • 90%

    of workers say automation solutions increase their productivity

    Harvard Business Review

Customer success stories

A large Midwest healthcare provider powers the best possible patient care with Digital Pathology

A large Midwest healthcare provider powers the best possible patient care with Digital Pathology

Digitising slide images for pathology accelerates patient care and provides revenue growth opportunities. Monetising slides can fund more research, further enhancing patient care
Streamlining data complexity to achieve audit and AI readiness

Streamlining data complexity to achieve audit and AI readiness

Kyndryl gets data audit-ready worldwide, increases efficiencies 70X, transforms data management, and concurrently creates AI-ready data
Streamlining from within: Iron Mountain deploys its own InSight DXP

Streamlining from within: Iron Mountain deploys its own InSight DXP

How Iron Mountain leveraged its own technology to unify systems, automate workflows, and deliver customer services faster.
Hoogste scores voor operationele continuiteit

HM Courts and Tribunals Service (HMCTS) delivers easy-to-use will and probate search service

UK government agency HMCTS uses InSight to read, process, and sort wills, improving the experience for users of its online will search‐and‐order website.

MEDAS digitises paper-heavy workflows for improved efficiency and greener business

Make business totally trackable, faster and more accurate and secure - while simplifying compliance with a large evolving regulation set
Smart Sort worker scanning files

Walsall Council’s digital records strategy realises cost, efficiency and property savings sooner

Accelerate the transition to digital records while ensuring secure compliance throughout the collection, transportation, imaging, and destruction ofpaper and microfilm files.
Iron Mountain InSight Improves Financial Services Organizations’ Information Management For Operational Efficiencies, Cost Savings, And Business Benefits

Iron Mountain InSight for financial services

“The number one value of InSight is efficiency. It’s a secure system that allows our employees to look at a customer and get all associated documents for that account in one place. The documents created by multiple systems are tied into one master system,” COO, financial services.
Iron Mountain InSight improves Life Sciences Companies' information management for operational efficiencies, cost savings, and business benefits

Iron Mountain InSight for life sciences

“InSight makes us better researchers. We’re pulling in data, adding depth and breadth to the projects and everything else that we’re working on collaboratively. ... That’s very valuable to us as an organisation,” Senior director of IT operations, life sciences.
Iron Mountain InSight improves Healthcare organizations' information management for operational efficiencies, cost savings, and business benefits

Iron Mountain InSight for healthcare

“InSight makes it easy to find data. It’s faster and accurate information for the right users. There’s definitely cost savings. There’s definitely the return on investment. I don’t think that we can live without this now. It’s not just a nice to have, it’s a must have,” CIO, healthcare.
Digitization is the key to efficiency

Purdue Federal Credit Union implements a comprehensive records retention programme

Iron Mountain Information Governance Advisory Services worked with the Purdue Federal team to create a retention schedule, automate the rules through Policy Centre, and integrate with their content management system.
The steep cost of unstructured, disparate pension documents

The steep cost of unstructured, disparate pension documents

Forrester Consulting interviewed InSight customers across industries, created a composite organisation, financial model, and case study. Findings include nearly three times return on investment.
5 International Pharma Companies Adopt Policy Center | Pills

Five pharma companies improve global operations and reduce cost

Five pharma companies adopt Policy Centre for global information management, transforming their siloed records management practices.

Iron Mountain InSight for government

“The time to complete FOIA requests translates to a cost for us. They can take a tremendous amount of time. InSight has definitely helped speed up the whole process,” CIO, government.
evolving digitally with hr automation

Large retailer streamlines Human Resources operations

After using our Human Resources (HR) solution this retailer reduced their financial losses due to labour lawsuits by 30%, and their HR document lifecycle went from 90 to less than 10 days.
Claims processing made simple with digital mailroom - Digital datas on the laptop screen.

Claims processing made simple with digital mailroom

A top US insurance provider classified and sorted over one million files and stored three terabytes of data, saving millions of dollars to streamline its entire claims processing service offering.
Digitizing the mortgage mailroom - Laptop and digital envelopes

Digitising the mortgage mailroom

A leading mortgage lender used InSight to classify, extract data, and apply policy to more than 250 document types, resulting in 25% cost reduction and 30% customer increase.

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Iron Mountain InSight DXP can help you govern information intelligently and compliantly, streamline manual processes, and unlock actionable insights
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