Iron Mountain InSight Digital Experience Platform (DXP) solution brief

Business challenge

Organizations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes. Lack of data consistency and availability obstructs automation, obscures data-driven insights, reduces employee resources, and complicates compliance reporting along with timely response to audits and legal action.

Impact

Many organizations still rely on manual systems and processes to manage their organizational workflows. These manual processes with a mix of physical and digital documents can cause bottlenecks and delays and make accessing information difficult, especially for hybrid workforces.

Most organizations are subject to multiple data security and privacy regulations, and noncompliance costs average more than $14 million.¹ But the cost of achieving compliance isn’t trivial. The labor intensity of document and data management accounts for 94%² of annual compliance maintenance costs, which can add up to $31 million.³

Leading enterprises view digital transformation as an imperative,⁴ using technology to extract insights from data that can improve decision-making and provide better customer experience. However, when information is stored on paper, it’s hard to find and can’t be easily accessed or shared. Information silos and the resulting information management inefficiencies impede the ability to effectively connect and use data.