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Iron Mountain InSight Content Management

Enable a "single-pane-of-glass" view of your digital and physical documents and automate manual processes

Make your information accessible and useful

Digital and physical documents stored in data silos create challenges in locating critical business information, especially for remote and hybrid workforces. Manual processes exacerbate these challenges, leading to inefficiencies and blind spots that hinder the ability to meet business and customer demands. Additionally, the lack of visibility into legacy records makes it difficult to prepare data for AI and machine learning initiatives. Organizations need a way to organize and optimize their information while remaining compliant.

InSight Content Management provides a “single-pane-of-glass” view of your digital and physical documents and automates workflows so you can drive great customer and user experiences.

Content Management

Key features

InSight Content Management is part of Iron Mountain InSight Digital Experience Platform (DXP), our scalable end-to-end software-as-a-service (SaaS) platform. The modular platform allows you to incorporate Intelligent Document Processing and Information Governance capabilities to transform your information experience.

Break down information silos by accessing and managing your digital and physical information in a secure, unified platform. Integrations with common business systems such as enterprise resource planning (ERP), customer relationship management (CRM), and content management systems (CMS), enable you to quickly access all your content in a “single-pane-of-glass” view. Role-based access control restricts data access to authorized users only.

Generative and agentic AI enables rapid document understanding and intelligent decision-making from unstructured data. Specialized AI agents quickly deliver relevant results—including generated documents and visuals—from natural language queries across all data, with easy sharing of insights and information directly with stakeholders. Automated workflows increase efficiency and productivity.

Drive your digital transformation forward

Support paperless initiatives

Through a combination of Iron Mountain’s document scanning expertise, infrastructure, and a modern, secure cloud storage repository, we can help you transition physical information to digital. Easily place digital file delivery orders with status tracking for your physical information stored with Iron Mountain.

Unite your digital and physical information

Manage information consistently across channels via a single web-based application. Connect information across multiple sources through integrations with your key business processes and systems. View and edit metadata for both physical and digital content. Optical character recognition (OCR) is available to make your information easily searchable.

Boost productivity

Streamline business processes, improve productivity, with low-code and templated case management workflow and automation. Customizable dashboards provide the right information to users based on their role.

Unlock insights into your information

Users can quickly understand documents by querying and leveraging pre-built AI prompts to summarize the documents’ content in seconds.

Make actionable decisions for legacy records

Get your information AI-ready based on your needs, budget, and business objectives. Analyze your physical inventory stored at Iron Mountain. Boxes containing commingled files, unknown contents, and/or missing record codes are identified and a corresponding solution from our Smart Suite portfolio is suggested to help you start your clean up journey, so you know which records to keep, destroy, and/or digitize.

Streamline compliance

Systematically apply retention and data privacy policies to both digital and physical content so you can manage and enforce obligations for relevant content. Maintain control of your information with audit trails that track changes and the ability to place legal holds and approval orders for both destruction and physical orders.