The insurance claims transformation journey

Many insurers lack one unified system of record - information is scattered across different systems that don’t communicate or speak the same language. This can create significant delays. Lack of uniformity and automation slow things down. Automation can help to improve accuracy, reduce the time needed to extract information and improve efficiency and eliminate human error. It also gives insurers time to focus on the customer and not the process. Finding content when it's needed, where it’s needed and in the format it’s needed, helps remove unnecessary human intervention.