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Insurance
Digitally transform your insurance services, from quote to close
In today’s technology-driven world, customers have come to expect almost instantaneous results. In a matter of minutes, they can compare insurance quotes and get coverage online. With digital transformation happening all around us, it’s more important than ever to be aware of your business processes.
We can help streamline your customer experience while promoting transparency and reducing business costs. We’ve found that automation is key to improving accuracy, increasing efficiency, and even eliminating human error.
Despite these rapidly changing times, it’s time to refocus on the customer—not the process. We’ll help get you there.
Accelerate your digital transformation within the insurance space
How do I handle compliance and business process deficiencies?
A major property and casualty insurance company needed a way to enforce compliance through an enterprise-wide clean desk policy. The claims department still operated on manual processes—a massive issue to remedy.
The solution needed to demonstrate measurable cost savings, improved efficiency, decreased turnaround times, improved customer experience, and a decreased carbon footprint. We worked with the company to roll out a transition protocol, moving from paper-based, open-shelf processing of property and casualty claims to a digital mailroom with a front-end, image-enabled automated workflow, including secure electronic delivery of select, validated information to third parties. Together, we met the compliance goals and saved the company $1.5 million—while eliminating 5 million printed pages annually.
What if I need backfile imaging for improved access?
A New York-based life insurance company needed to improve access to its highly valuable commercial client files, while minimizing risk. These files were highly active with many individuals accessing them over time. This resulted in misfiles and lost documents, and there was no disaster recovery plan for these documents in the event of a catastrophic event, such as a fire or flood.
Iron Mountain provided a backfile conversion solution for employees, as well as ready access to information anywhere within the organization. Backfile imaging also allowed for scanning and digitization of the company’s documents for secure storage in its enterprise content management system.
How do I solve a post-merger digital mailroom dilemma?
A major US insurance brokerage firm struggled to develop a digital mailroom solution that could be delivered in a timely fashion while providing real-world savings and value. After the firm’s recent merger, employees were faced with the major pain point of finding a way to access policy checking services.
We rerouted the contents of the company’s P.O. boxes to a central location where a team picked up and processed the mail by scanning, classifying by content, and completing data capture with our imaging services. This meant that digital mail could then be rerouted for approvals or exception processing. A centralized database also provided worldwide access to mail. Overall, this solution resulted in better collaboration, cost reductions, and environmental benefits.
How can I work with an outdated and inefficient data center?
A workers’ compensation insurance company evaluated the infrastructure of its data center, including maintenance and operating costs. Results reflected a limited ability for the facility to support redundant power without significant cost and effort.
The company increased security, redundancy, power, connectivity, and reliability. An Iron Mountain colocation data center, scaled to meet the company’s shifting needs, not only provided increased security and connectivity but also greater energy efficiency and cost savings.
- 1,400+Our footprint spans 1,400+ facilities in 50+ countries
- 65+We’ve spent nearly seven decades working with insurance industry partners
- 46/50We work with 46 of the top 50 US banks
- 2,700Thousands of insurance carriers benefit from our suite of solutions and services
Streamline your customer experience leveraging intelligent automation with Iron Mountain InSight solutions
Iron Mountain can help you access, manage, and govern critical physical and digital insurance documents in our unified, automated, and secure Iron Mountain InSight® Digital Experience Platform (DXP). You can quickly access the data you need within these documents leveraging InSight DXP's powerful intelligent document processing (IDP) and AI capabilities, so you can focus on driving your business rather than manually searching for information.
Learn MoreIron Mountain Claims Management
Claims processing is where insurance providers make their money and prove their worth to their clients. Today’s savvy consumers expect prompt communication about and transparency in the claims process, as well as quick settlements.
Iron Mountain InSight Improves Financial Services Organizations’ Information Management For Operational Efficiencies, Cost Savings, And Business Benefits
Iron Mountain InSight is an information management
and content services platform that supports digital
transformation and modernization efforts at financial
services organizations.
Claims processing made simple with digital mailroom
As one of the most highly regulated industries, insurance and paperwork go hand in hand. Learn how a top US insurance provider handled the mix of physical and digital claims coming in and managed to improve process time and the customer experience, all while reducing cost.
Deliver superior customer experience in financial services
Customer experience goes beyond the management of expectations to better engage with customers at each and every interaction along the customer journey.
View industry use cases
Customer success stories
We had already had very good past experience with Iron Mountain in the area of paper archiving…we were convinced that the company could supply all the services associated with archiving, scanning, transporting files, and data exchange.
Our specialists audited the Iron Mountain facilities, including processes, security, and fire protection arrangements. Iron Mountain satisfied all our requirements and tabled a cost-effective proposal.
Frequently asked questions
Digital-first innovators are making a splash in the insurance industry, leading to an electronic revolution and evolution of paper-intensive processes. Consider partnering with Iron Mountain to assist in your digital transformation.
How can digital transformation within my firm lead to more efficiencies and a reduction in costs?
Information is often scattered across different systems that don’t communicate or speak the same “language.” This disconnect creates delays in which the lack of uniformity and automation slows down internal processes and procedures. Iron Mountain helps insurers digitize these processes and paper forms, which in turn unlocks the value of your data.
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