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Intelligent Business Process Management
A managed service combining our people, processes, and technologies
Unlocking operational excellence
A comprehensive managed service transforming banks and financial institutions
Are you dealing with massive and fluctuating transactional volumes when processing retail, commercial, and investment transactions and other financial documents? Turn to intelligent business process management (iBPM) services to address the high costs, disjointed processes, and flexible scalability when tackling:
- document-centric and manual processes
- various documents and media types
- outdated technology
- cumbersome internal procedures
- multiple partners
- and vast real estate
- 19 of the top 20 US banks
Reported efficiency ratios worsened during the fourth quarter of 2023. (ranked by headcount)
We help you…
Improve operational efficiency and turnaround times while decreasing error rates
Better respond to business opportunities and scale growth
Our deep document management expertise transforms your document-driven processes
What is iBPM?
Intelligent Business Process Management (iBPM) includes outsourcing business functions, improving processes, and using advanced technologies to reduce costs and turnaround times while efficiently accelerating throughput.
The Iron Mountain iBPM advantage
Leveraging our longstanding document-centric expertise and holistic managed service, our capabilities include:
Domain, industry, compliance, and security expertise
- Over 70 years of working with Fortune 1000 companies who trust our document and data-centric expertise as we manage billions of assets - storing and protecting what matters most to them
- Over 60 years of working in the banking, financial services, and insurance industry, creating industry proficiency
- We maintain a robust regulatory compliance program that includes monitoring regulatory changes and routinely updating policies and procedures to align with technology, business, and legal requirements.
- We employ strong security measures, including access controls, automated audit reporting, and integrated monitoring tools. We conduct regular risk assessments and leverage independent audits to continuously strengthen our security posture.
Dedicated/optimized resources
- Leverage our trained staff, rebadge your staff, or offshore, giving you a scalable workforce from our global centers of excellence (COE)
- We solve our customer’s toughest challenges by conducting a business assessment, redesign, and transformation of your document-centric data processes, considering labor transitions, and optimizing your infrastructure - all supported by analytics
- You benefit from our detailed and proven multi-country implementation experience acquired from working with our iBPM global financial services clients
Advanced technologies
- Utilize the full value of technology supporting your digital transformation, minimizing upfront costs and long ROI horizons
- We incorporate intelligent automation to reduce errors, speed processing, and improve efficiency, including - Intelligent Document Processing, predefined workflows based on business rules, data reconciliation, and Robotic Process Automation for continuous innovation
Global real estate/scale
- Our reach is global, with over 240,000 customers spanning the globe in 60 countries, supported by 27,000 employees
- Utilize our centers of excellence (COE) - Ingesting, digitizing, classifying, indexing, routing, process executing, data enriching, and digital delivery - a holistic approach including people, process, and technology
- We scale based on your needs - we operate 141 imaging sites with 28 designated as imaging supercenters across 45 countries, scanning over 2.4 billion images annually
Transportation/storage
- Your mail and packages are routed to Iron Mountain, starting the digital transformation in our centers of excellence (COE) facilities - with our staff or rebadging your staff
- We securely transport with a fleet of 4500 vehicles and store both your physical and digital assets using patented protection technology with auditable real-time telematics and chain-of-custody controls
- Store only what you need at our secure facilities armed with advanced fire suppression controls, intrusion detection, and strictly enforced entry/exit procedures - or we’ll securely shred what is not needed, supporting your compliance guidelines
Managed services - clear business benefits
Streamline your document-intensive processes. We help you:
Optimized costs
Optimized costs
Outsource back office processing to experienced document and data processing professionals. We help wring out inefficiencies, bringing more competitive and predictable cost models that amplify profit.
Learn moreEfficient operations
Our service includes software automation to replace slow manual processes, improve turnaround times, and give you access to accurate, consolidated data. This empowers you to make better decisions, enhance the customer experience, and gain valuable insights.
Flexible scalability
Flexible scalability
Your changing volumes and business requirements are easily adapted, enabling you to move faster, be agile, and meet regulatory compliance requirements.
Customer success stories
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