
InSight DXP
Digital Mail
Transform your mail. Accelerate your business
- 60–70%
Of labor is spent on mail sorting
(Source: Mailing Systems Technology magazine) - 75%
Of organizations report issues with getting the right information to the right person
(Source: AIIM report, Implementing a Digital Workforce)

With Digital Mail you’ll be able to:
Provide secure access
Get operational insights
Reduce costs
Accelerate financial transactions
Consolidate vendors
Customer success stories

Unemployment claims, a pandemic, and the digital mailroom

Claims processing made simple with digital mailroom

Digitizing the mortgage mailroom
Mailroom modernisation: evolve with your organization's needs
For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.
Traditional mailroom
Physical manual processes
The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute.
Traditional mailroom
- Delayed employee productivity to sort and deliver mail to the right person across departments
- Poor customer experience
- Potential compliance and regulatory ramifications
- Loss of sensitive information
- Greater challenges supporting a remote workforce
Digital mailroom
Digitized mail and routing
Digital mailrooms work through intelligent document processing (IDP).
Digital mailroom
- Scanning and digitization of physical mail for web and mobile access
- Extraction of metadata for efficient search
- Validation and review
- Classification with AI/ML
- User access rules and routing
- Audit tracking for improved compliance
Intelligent mailroom
Automated mail processing, metadata extraction, and workflows
Intelligent mailrooms offer all the benefits of a digital mailroom through a content services platform (CSP).
Intelligent mailroom
- Content management
- Information governance
- Intelligent metadata extraction and enrichment
- Search and retrieve functionality
- Collaboration
- Workflow automation
- Federated multi-repository
- Optical character recognition (OCR) capabilities
Related resources
View More Resources
Digitizing the mortgage mailroom

How digital mailroom services transform your organization to the new normal of remote working

Claims processing made simple with digital mailroom
Digital Mail plays a prominent role in these industries:
Public sector
Today’s environment is ever-changing and is causing significant disruption to federal, state, and local government agencies and educational institutions. Already faced with growing volumes of data in a variety of formats – both physical and digital – public sector organisations now have to make sure they can access that information at any time, from anywhere, all while ensuring security and privacy.
Digitizing the mortgage mailroom
One of the nation's top mortgage lenders realized it needed a way to collect, digitize, categorize, disseminate, and defensibly destroy large amounts of mail. Find out how by taking the leap to Iron Mountain's Digital Mail solution, this lender was able to cut through mounds of paper and red tape to meet the needs of its customers and industry partners.
Frequently asked questions
We’ve got your back with answers to some of our frequently asked Digital Mail questions.
How does Iron Mountain make sure that mail is routed to the correct recipients?
Each user can be assigned an individual Mailbox and/or be part of a user group tailored to specific tasks and document types. Mail is identified and routed based on data security rules designed to direct it to the appropriate individual or team. Iron Mountain’s implementation team works closely with your organization to establish the appropriate roles, routing logic, and security measures needed to maintain data protection and privacy.
Who can access my mail?
Iron Mountain’s implementation team meets with your organization to learn how you wish to handle mail: by individual, department, or a specific workflow.
During implementation, Iron Mountain configures your users, user groups, and data security rules, providing the proper people with access to the mail. Out of office forwarding automatically reroutes mail or tasks to a colleague.
What happens to mail that doesn’t follow standard routing rules?
When mail arrives and automated routing rules don’t fully address the correct routing, Digital Mail smoothly reroutes it to the Exception Manager to review and appropriately reroute with intuitive tools. This streamlined workflow reduces disruptions, accelerates resolutions, and keeps operations running smoothly.