Public sector

Transform your consulate experience

Citizens expect fast, easy-to-use digital consular services

The demand for digital consular services has soared. Based on private sector customer experience, and following the Covid-19 pandemic, citizens now expect digital, straightforward and fast access to key identification certificates and rapid processing of passport and visa applications.

There is unique opportunity to obtain funds for digitalisation of consular services

EU member states have the possibility to tap into the EU Recovery and Resilience Facility (RRF) to help digitalise their consular and other public services. Available until 2026, the RFF enables consulates to cost-effectively accelerate the digitalisation of their services.

European consulates gain the impetus and funding to go paperless

European consulates are going paperless due to the convergence of recent developments. These include the funding and support of the European Union’s Recovery and Resilience Facility (RRF), lingering impacts of the Covid-19 pandemic, green expectations by citizens, government mandates, and efforts by organisations to mitigate climate change.

5 reasons consulates are going paperless

Five different developments are encouraging governments to rethink their paper-based processes and digitise more.

Securely digitise and manage citizen records

Solution Guides

Transform your consulate process - go paperless!

With Iron Mountain, you can quickly and confidently make decisions about your legacy files to enable more compliant and efficient records management.

11 March 2024

Iron Mountain understands the key challenges faced by consulates and is a trusted partner for e-government initiatives

Iron Mountain has worked with consulates of some of the largest European countries to successfully digitalise their consular records and data management. Experience makes us uniquely positioned to handle large-scale digital transformation initiatives, driving process efficiencies while respecting critical security requirements and assisting organisations with change management support.

Across countries, we see similar issues in managing, accessing, and organising physical and digital records. Our unique heritage in successfully transforming archival materials from analog to digital formats enables us to provide tailored consular services solutions.

Your consular services digitalisation benefits include:

Enhanced customer experience
Space optimisation real estate consolidation
Improved security and governance
Savings on time and resources through automated workflows

Key services

Our end-to-end services include:

Assessment

Logistics and planning

On site execution

Day forward strategy and implementation

Our expert team

Iron Mountain has a team dedicated to the digitalization of consular and other government services – from experienced relationship managers through to accredited local and onsite implementation teams.

Contact Iron Mountain

Contact Martin Ha, Head of Regional Sales, Switzerland, Germany and Austria to discuss how we can help you optimize the citizen experience of consular services.

Why Iron Mountain?

We have the experience and expertise to streamline your organisation while keeping your enterprise and customer data safe and secure. Together, we elevate the power of your work.

About us