How it Works - Customer Support
Customer information centre
If you are curious about how a service works, you can explore below to see links, FAQs, glossary terms, and other helpful resources.
Find your service below
Since 1951, Iron Mountain has helped thousands of companies to store, manage, and protect their important business records. We offer services to meet a wide range of needs, from offsite storage to comprehensive, compliant records management programs. Our secure facilities, system-driven workflow, and records management portal - RequestWeb - ensure your records are well protected off premises, yet easily accessible when you need them.
Did you know?
Managing your service is easy with RequestWeb, our online hub! Place orders, run activity reports, access your inventory data and more — right at your fingertips and available 24/7! With the RequestWeb, you can also enter transmittal data for boxes and files, track recently placed orders and add and maintain users. Already a RequestWeb user, click the link on the left to explore your options. For more information, or to sign up for RequestWeb access, contact us at imhk_cs@ironmountain.com or 852.2331.8000 and we’ll be happy to help!