Document scanning success story: City council digitises office administration

Organisations are driving to create a differentiated customer experience, but it’s difficult to do that when you cannot easily access information in disparate systems, legacy applications, and paper-based manual processes.

Achieving digital transformation is a top priority worldwide, and enterprise leaders are using artificial intelligence (AI) insights to improve decision‐making and provide better customer service.

By digitising and centralising unstructured dark data, customers gain visibility into physical documentation and structured data. This enhanced visibility helps prevent ineligible pension claims, both past and future. By consolidating digitised documents with various formats and storage locations into a single, searchable platform, pension records management and reporting improve, reducing financial risks.