Customer support 24/7

Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.

The Customer Support Center can help you:

• Save time — no wait time on the phone
• Get answers to your questions in real-time, 24/7/365
• Review our dynamic Frequently Asked Questions (FAQ’s)
• Chat now with an agent through our Live Chat feature
• Submit a request for assistance

Customer Support Center

Service specific FAQs coming soon. For now, check out how some of our other services work

24-hour support for Iron Mountain customers 

Our goal is to provide every Iron Mountain data center customer with responsive, professional service 24 hours a day across the globe.

Please find your region and use the provided contact information listed here to reach out to us.

24-hour support for Iron Cloud customers

Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please do not contact Iron Cloud Support if your issue is related to Records Management & Shred, Data Backup, and Recovery or Data Centers and Colocation. Use the tabs provided on this page to locate support and contact information for those services.

Please use the below contacts to reach us.

Iron Mountain Express support can be reached via chat, email, or phone Monday through Friday from 8 am to 7 pm eastern standard time.

Iron Mountain Express

Use the details provided on this page to locate support and contact information for services for Digital Solutions - Onbase, DRC.

For any critical issue, please call 1-800-934-3453 when prompted ask for "Technical Support".

For OnBase Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com and include OnBase in the subject line.

For DRC Technical support For any non-critical issue, please e-mail askcustomerService@ironmountain.com, copy CSGDMSITOperations@ironmountain.com and include DRC in the subject line.

24-hour technical support for Digital Pathology customers

Our goal is to provide every Iron Mountain Digital Pathology customer with responsive technical support service 24-hours a day.

Please use these contacts to reach us.