Asset Lifecycle Management

Hardware Asset Management

for end-user devices

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Get the most out of your employee devices

Iron Mountain’s comprehensive Hardware Asset Management services include storage, configuration, deployment, device support, asset retrieval, and end-of-life disposition.

As a global leader in asset lifecycle management, Iron Mountain delivers solutions designed for how you work today—and supports how you will transform your business tomorrow. Our services and solutions create business efficiencies that allow you to focus on IT and less on logistics.

Hardware Asset Management services

Our expertise in secure asset storage, logistics and sustainable end-of-life management means your IT assets are expertly managed throughout their lifecycle. Available services include:*

*Service availability varies by location

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Solution Guides

Hardware Asset Management Services

Maximize the value of your IT investment.

June 2, 2023

Centralized management

Our API integration into your existing ITSM platform, including ServiceNow, supports scale and ease of use providing centralized management and visibility of your IT assets, including ordering, tracking and reporting capabilities. These capabilities are also available through our own Secure ITAD Management System (SMS) portal for customers not requiring an integration.

Common use cases

Automated processes for deploying PCs and peripherals to new employees are essential for increasing productivity in today’s business world. With the rise of remote workers, companies must be able to quickly and efficiently deploy new hardware to employees, regardless of their location. This process can be challenging, as it requires the coordination of multiple departments and vendors.

Your objective

Equip new employees with PCs and peripherals.

Required solutions

Automate and scale employee onboarding for seamless equipment provisioning.

Our services

Unified online management, deployment, storage, reimaging, kitting, tagging, tracking, logistics, and reporting.

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Solution Guides

PC deployment for new employee onboarding

Automated processes for deploying PCs and peripherals to new employees are essential for increasing productivity in today's business world.

June 2, 2023

Your objective

Recover IT assets from departing employees or during asset refresh and/or exchange.

Required solutions

Implement automated asset retrieval, remote data erasure, secure shipping, and end-to-end tracking.

Our services

Unified online management, remote data erasure, logistics, testing, cleaning, storage, and detailed reporting.

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Solution Guides

Laptop Retrieval

Retrieving PCs from departing employees can be a challenge for IT departments. Without an offboarding process in place, companies put themselves at risk of errors and data security compromises.

June 2, 2023

Your objective

Replace outdated workplace hardware.

Required solutions

Efficiently manage complexities, ensure data security during outdated equipment collection, and enable seamless advance replacement with updated hardware.

Our services

Integrated program management, retired hardware removal, new hardware deployment, and disposition.

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Solution Guides

Streamline the IT asset refresh process

The IT asset refresh process is essential for businesses to ensure their technology is up-to-date and secure when collecting and disposing of retired equipment.

June 2, 2023

Your objective

Return leased equipment to lessor.

Required solutions

Safely collect, store, and return leased PCs to their original lessor while maintaining data security throughout the collection process.

Our services

Efficient lease return management, deadline adherence, two-way logistics, device testing, cleaning, and grading.

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Solution Guides

IT asset lease return

Leasing PCs is an effective strategy for staying up to date with the latest technology without incurring high upfront costs.

June 2, 2023

Your objective

Secure disposition of retired IT assets.

Required solutions

Efficiently manage retired systems for potential reuse or certified data erasure and recycling with comprehensive reporting.

Our services

Secure media destruction, recycling, remarketing, remote wipe, and detailed reporting with data destruction certification.

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Solution Guides

Securely dispose of IT assets at end of life

Whether updating, upgrading, or otherwise decommissioning IT assets, organizations need secure IT asset disposition (ITAD) processes to ensure the complete destruction of media and maximize IT asset value.

June 2, 2023

Frequently asked questions

Learn how Iron Mountain’s Hardware Asset Management services can support your business needs.

What are Hardware Asset Management services?

Hardware asset management (HAM) involves comprehensive management and tracking of laptops and peripherals throughout their lifecycle, ensuring their proper utilization, maintenance, upgrades, and appropriate disposal.

How can Hardware Asset Management services help my organization?

As work becomes more complex, including supporting hybrid and remote workers, organizations face increased difficulties managing IT assets for their employees. We help address these challenges through effective hardware asset management with services that include deployment, tracking, storage and disposition for laptops and peripheral devices used by employees. Common use cases include supporting IT teams with their employee onboarding, laptop retrieval, IT asset refreshes, laptop and device lease returns, and device end-of-life. Common events that benefit from Hardware Asset Management services include IT asset refreshes, mergers and acquisitions, office moves and closures, high employee attrition or hiring, and having a large number of remote workers.

I already work with Iron Mountain for IT asset disposition (ITAD). Can I add Hardware Asset Management services as well?

Yes. Adding additional services to your current ITAD service is straightforward. Contact your Iron Mountain ITAD account representative to learn more.

How do Hardware Asset Management services help my business?

Our services offers direct benefits such as maximizing the return on investment (ROI) on IT hardware investments; ensuring end-user satisfaction with efficient asset deployment and asset tracking; reducing total cost of ownership by extending asset life and minimizing refresh cycles; boosting employee productivity; improving data security; mitigating business risks; and contributing to sustainability efforts through reduction of your organization’s carbon footprint.

Can Iron Mountain help calculate the ROI for my organization when utilizing Hardware Asset Management services?

Yes. We can offer you both directional calculations, utilizing industry averages, as well as highly specific ROI estimates based on the assumptions and data points you provide from your organization. You’ll gain a clear understanding of tangible and intangible benefits, ensuring a comprehensive view of the value Hardware Asset Management services bring to your organization.

What sets Iron Mountain’s Hardware Asset Management services apart from others?

Iron Mountain provides an auditable chain of custody for IT assets throughout their lifecycle – from creation to disposition.

WIth a strong emphasis on security, over 90% of Fortune 1000 companies trust us with their critical and sensitive records. Drawing from more than 70 years of experience in securing data across various industries and countries, you can rely on our end-to-end solutions to safeguard your IT assets and protect the valuable information they contain. We handle everything from asset storage and configuration to deployment and end-of-life management. Ultimately, we manage your IT assets so you can focus on managing your business.

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