Online Contracts

Welcome to Iron Mountain’s Online Contracts page, which provides links to Iron Mountain’s Iron Cloud Services Agreement and the associated Service Level Agreement & Service Level Objectives; Iron Mountain’s Framework Agreement for Managed Services (FAMS) and associated Service Specific Terms and Conditions (SSTC); and Iron Mountain Data Center Acceptable Use Policy and Rules & Regulations. These documents contain the terms and conditions that certain Iron Mountain services are licensed under, as specified in your Schedule. Please refer to your Schedule to determine which documents apply.

These documents are provided for your viewing convenience. Please click on the applicable link to open the document in PDF form for viewing or printing. By signing a Schedule that references a document found on this page, you accept the terms and conditions therein with respect to the services provided under the Schedule. The version of the document that exists on the date that you sign the Schedule will constitute the terms applicable to your agreement with Iron Mountain.

Certain customers may have signed a Schedule that references a previous version of an Iron Mountain contract. Please refer to the “Previous Versions” section below to find these documents.

Iron Cloud Services Agreement

Iron Cloud Services Agreement

Service Level Agreement & Service Level Objectives for US and Canada

• English version
• French version

Framework Agreement for Managed Services (FAMS) and Associated Service

Specific Terms and Conditions (SSTCs)

Iron Mountain Framework Agreement for Managed Services (FAMS)
*Service Specific Terms and Conditions (SSTCs)

• Iron Mountain® Accutrac Hosting Service
• Iron Mountain® Analytics Dashboard Subscription
• Iron Mountain® Cloud Seeding and Migration
• Iron Mountain® Global Research Subscription
• Iron Mountain® Hyland Hosted Solution Service
• Iron Mountain® Information Maps
• Iron Mountain® Iron Cloud™ Critical Protection and Recovery
• Iron Mountain® Iron Cloud™ Data Replication
• Iron Mountain® Iron Cloud™ Disaster Recovery Services
• Iron Mountain® Iron Cloud™ Endpoint Backup
• Iron Mountain® Iron Cloud™ for Medical Images
• Iron Mountain® Iron Cloud™ Server Backup
• Iron Mountain® Iron Cloud™ Storage and Services
• Iron Mountain® Iron Cloud™ for Video
• Iron Mountain® Policy Center Standard Edition
• Iron Mountain® Policy Center Subscription
• Iron Mountain® Server Backup , Powered by LiveVault®
  *The SSTCs only apply when specified on your Schedule. The SSTCs do not apply when the Iron Cloud Services

Agreement is the governing agreement for your Schedule.

Iron Mountain Data Centers

Acceptable Use Policy (AUP)

Global Data Center Customer Agreement Terms and Conditions

Iron Mountain Data Center Rules & Regulations

Related Data Center Services Rider

Audit Support Services Rate Card

Cross Connect Rate Card

Smart Hands Rate Card

Previous Versions (only applicable for existing customers)

Managed Services Customer Agreement (US)

Managed Services Customer Agreement (Canada)

Master Software and Services Agreement (US)

Master Software and Services Agreement (Canada)

Media and Archive Services Terms and Conditions

Media and Archive Services Terms and Conditions (2024 through Current)

Previous Versions (only applicable for existing customers)

IMES Terms and Conditions (2000-2023)