InSight Digital Experience Platform transforms the information experience

Executive summary

Every CIO today is focusing on Digital Transformation.

As data privacy and regulatory compliance concerns increase, companies are moving towards digital solutions. However, to fully benefit from this digital shift, they need a holistic solution that caters to all aspects of their business. Businesses need the ability to deliver a differentiated customer experience that leverages the power of artificial intelligence (AI) to turn disparate information stores into the knowledge that drives a deeper level of customer engagement. The Iron Mountain InSight^® Digital Experience Platform (DXP) achieves this goal, enabling the management and access of both digital and physical information throughout its entire lifecycle from a single location.

With Iron Mountain InSight DXP, you can:

• Automate your manual processes
• Make information accessible and useful
• Enable audit-ready compliance

InSight Digital Experience Platform transforms the information experience

A changing market demands a more comprehensive solution

Markets are more dynamic than ever before, and organizations need to be able to respond faster, with more efficiency, providing an enhanced customer experience. In today’s world, information is king, and the ability to utilize an organization’s data to drive decision making and accelerate responses is critical. Digital transformation is the key to unlocking the value of an organization’s data, which is why 90% of companies have engaged in digital transformation initiatives or at a minimum developed some type of digital transformation strategy.¹

In digital transformation there is a distinct need for intelligent document processing (IDP) to feed the systems that will drive the insights. IDP requires the ability to handle not only digital documents, but also physical (i.e., paper) documents to deliver a complete repository of information that can be integrated into applications and workflows. But IDP is only a single component of an overall digital transformation strategy. Another key element to leverage these massive information collections is a workflow automation platform that can seamlessly integrate the information directly into the workflow, empowering employees to drive faster resolution, boosting the overall customer experience.

To address this need in the market, Iron Mountain developed the InSight Digital Experience Platform (DXP). Iron Mountain InSight DXP is a scalable, low-code software-as-a-service (SaaS) platform that ingests and processes unstructured content and can integrate with key business processes, workflows and systems through standard application programming interfaces (APIs). As a modular platform, InSight DXP integrates the key components that digital transformation demands–digital and physical content management, intelligent document processing, workflow automation, and information governance.

While most of the data being created today is digital, the key concern for most organizations is still the physical asset management of their information as the processes and policies around paper documents create an unacceptable blind spot in relation to retention and regulatory concerns. Any platform that addresses digital transformation must tackle the more difficult job–physical information–along with the requisite handling of digital information.

InSight DXP delivers an automated and intelligent ability to digitize physical documents (through high-speed scanning support), enabling it to be integrated into information repositories, along with the vast amount of digital information that is being generated daily by organizations. Regardless of the format or system, InSight DXP can be customized to an organization’s exact needs, enabling process transparency, insightful dashboards, and customizable workflows and reporting.

With compliance being a major concern across all organizations in both the public and private sectors, InSight DXP delivers the capability to systematically manage and enforce defensible records retention rules and privacy obligations for relevant content through integration with the Iron Mountain Policy Center solution.

InSight DXP use cases

As nearly every business or organization is collecting data today, the next step to embracing digital transformation is achieved through the enablement of a digital platform that enables the business to integrate their massively scaling data stores directly into their workflows and processes. InSight DXP is built around the complete asset lifecycle and businesses today are utilizing this flexible technology to drive their objectives, creating greater efficiencies for their workflows.

Here are a few examples of the benefits that InSight DXP can deliver:

Digital mail

For years, businesses sent and received documents via both electronic mail and physical mail, and these two worlds rarely ever met. Maintaining a consistent–and most importantly, unified–record of correspondence with individual customers or organizations was difficult, if not impossible.

A digital mail solution is the automation of both electronic and physical communications, encompassing the incoming and outgoing message streams. With a platform like InSight DXP, organizations can not only bring all these disparate sources together, but also apply the proper governance based on the document contents, audiences, and other important considerations. Document retention moves from a cumbersome and disjointed process into an easily defensible strategy that reduces risk in the same way that it reduces cost.

Invoice processing

For accounts payable (AP) professionals, paper invoices, received by mail, are still the norm. Once invoices reach AP, processing requires labor-intensive manual handling, including opening and sorting mail, manual data entry, researching the correct purchase codes and general ledger (GL) accounts, identifying duplicate invoices, comparing to the original contract or purchase order and receipt of goods or services, and handling extensive exception processing. These manual processes introduce the risk of errors including costly missed or duplicate payments. They also require AP professionals to be physically present in the office, so they can’t take advantage of flexible hybrid and remote work arrangements.

Iron Mountain Invoice Processing solution allows you to make invoice processing more transparent by providing the ability to view, manage, and process invoices from a user-friendly portal. You can improve accuracy by automatically extracting invoice information and feed it into workflows to avoid errors resulting from manual data entry. You can increase efficiency and reduce costs with digitization and workflow automation allowing users to sort and organize invoices for quick processing.

Human resources

Human Resources (HR) management is growing rapidly in complexity. The costs and risks associated with non-compliance are driving organizations towards HR automation, but this automation is complex and requires very complex information sets. Today, HR organizations spend too much time in the collection and reporting of data and less time helping organizations grow and adapt to the latest organizational challenges. This equation needs to be flipped.

There is an ever-increasing amount of data about individuals that is required to be both collected and securely stored. With a digital platform like InSight DXP, the electronic and physical documents associated with organizations and employees can be collected, managed and retained, integrating key information into the overall HR workflows to drive better efficiency and employee satisfaction. The comprehensive integration of many types of data helps to minimize risk and maintain compliance in today’s complex and litigious environments.

But InSight DXP is not just limited to just these areas. Any organization dealing with information, be it digital or even physical, can take advantage of the platform. Deployed as a low-code/no-code cloud platform, InSight DXP can be deployed quickly and scale with your organization and its unique needs.